Privacy Policy

This Privacy Policy explains how Cyrenity (“Cyrenity,” “we,” “us,” “our”) collects, uses, discloses, and protects information when you visit our website, interact with us, or use our services (collectively, the “Services”).

If you have questions, contact us at legal@cyrenitycyber.com.

1. Scope

This Privacy Policy applies to information we collect:

• Through our website and online services
• Through sales, marketing, events, and communications
• Through service delivery, support, and customer portals (if applicable)

If we process personal data on behalf of a customer as part of providing our managed security services, we do so under our customer contract and any applicable data processing terms. In those cases, the customer controls the data, and we act as a service provider or processor.

2. Information We Collect

A. Information you provide to us

Depending on how you interact with us, we may collect:

• Contact information: name, email address, phone number, job title, company name
• Account information (if you have a portal or account): username, password, MFA details
• Communications: messages you send via forms, email, chat, or support tickets, and records of calls or meetings
• Billing and transaction information: invoicing contact details and payment related metadata (payment card information is typically handled by a third party payment processor, not stored by us)
• Security and service information you submit or share: incident reports, artifacts, indicators of compromise, device identifiers, system or application details, and other information required to deliver services

B. Information collected automatically

When you visit our website or use our Services, we may automatically collect:

• Device and usage data: IP address, browser type, operating system, pages viewed, time on site, referring URLs
• Approximate location based on IP address
• Cookies and similar technologies that help operate the site, remember preferences, and measure performance

C. Information from third parties

We may receive information from:

• Business partners (for example, referral partners)
• Marketing and analytics providers
• Public sources (for example, business contact databases, company websites, LinkedIn)

3. How We Use Information

We use information to:

• Provide, operate, and maintain the Services
• Respond to inquiries, schedule meetings, and provide support
• Deliver managed security services, including monitoring, detection, investigation, response support, and reporting
• Improve our website, offerings, and customer experience
• Send service related notices and administrative messages
• Send marketing communications (where permitted by law), you can opt out anytime
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Comply with legal obligations and enforce our agreements

4. How We Disclose Information

Text Messaging Opt-In Data

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

A. Service providers and vendors

We share information with vendors who help us run our business, such as hosting, analytics, CRM, ticketing, communications, and payment processing providers. They are authorized to use information only as needed to provide services to us.

B. Customers and authorized users

If you are using our Services through your employer or organization, information may be accessible to your organization’s administrators and authorized users.

C. Legal, safety, and rights protection

We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, lawful requests, or legal process
• Protect the rights, property, and safety of Cyrenity, our customers, users, or others
• Investigate and help prevent security incidents, fraud, or abuse

D. Business transfers

If we are involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, receivership, sale of assets, or similar transaction, information may be disclosed as part of that process.

5. Cookies and Analytics

We use cookies and similar technologies to operate our website and understand how it is used.

You can control cookies through your browser settings. If you disable cookies, parts of the site may not work properly.

Analytics: We may use analytics services (for example, Google Analytics or similar) to help us measure traffic and usage trends. These providers may use cookies and similar technologies to collect information about your use of our website.

6. Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us at legal@cyrenitycyber.com.

Even if you opt out of marketing messages, we may still send you non-marketing communications, such as service updates, security notices, and administrative messages.

7. Data Retention

We retain information for as long as necessary to:

• Provide the Services
• Meet legal, accounting, and contractual requirements
• Resolve disputes and enforce agreements
• Maintain security, prevent fraud, and protect our systems

Retention periods vary depending on the type of data and the purpose for which it was collected.

8. Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise your rights, contact us at legal@cyrenitycyber.com. We may need to verify your identity before responding.

Notice for California residents

If you are a California resident, you may have rights under the California Consumer Privacy Act as amended (CCPA, CPRA), including the right to know, delete, correct, and opt out of certain sharing. We do not sell personal information in the traditional sense.

If we engage in practices that are considered “sharing” for cross-context behavioral advertising, we will provide an opt-out mechanism, and we will honor applicable browser-based opt-out signals where required.

Notice for EEA, UK, and Switzerland residents

If you are in the EEA, UK, or Switzerland, Cyrenity processes personal data based on one or more of the following legal bases:

• Performance of a contract
• Legitimate interests (for example, securing and improving our Services, preventing fraud)
• Consent (for certain marketing or cookies, where required)
• Compliance with legal obligations

You may also have the right to lodge a complaint with your local data protection authority.

10. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our vendors operate. Where required, we use appropriate safeguards for international transfers.

11. Children’s Privacy

Our Services are not directed to children under 13 (or another age as required by local law), and we do not knowingly collect personal information from children. If you believe a child provided us personal information, contact us and we will take appropriate steps to delete it.

12. Third Party Links

Our website may contain links to third party websites and services. We are not responsible for the privacy practices of those third parties. Review their policies before providing them information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. If changes are material, we will provide notice as required by law.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: legal@cyrenitycyber.com